No downloads, no app store, no waiting for a technician on-site. Henvid lets your support team see exactly what your customer sees, straight from a link.
Your support agent sends a secure link by SMS to the customer, right from the Henvid dashboard. No app or account needed on the customer's side.
The customer taps the link and the video session opens directly in their phone or browser. No download, no install, no waiting.
Using the customer's own camera, your agent sees the exact problem live and can guide them step by step, in real time.
Once the issue is handled, both the customer and the agent fill in a short evaluation, so you always know whether the case was actually solved.
Get started with Henvid and start solving support cases over video today.
Get started